Member Service Representative

Company: Navy Federal Credit Union
Location: Pensacola
Posted on: February 11, 2025

Job Description:

As a Member Services Representative, you will be responsible for:

• Receiving 40-50 inbound calls per day and function as the primary contact for our client's members and be responsible for answering customer inquiries and identifying solutions to any problems.
• Explaining disability benefit coverage, and benefit extensions, answering open enrollment questions, clarifying income tax questions, documenting, and researching claims from beginning to end.
• Effectively listening to members and determining the best course of action. Most calls are resolved through well documented processes.
• Empathetically assist the member through the claims process.
• Offer excellent customer service by providing complete and accurate information to clients in a multi-tasking, high-pressure environment that requires attention to detail.Company Benefits for Member Support Representative:
  • Long-term opportunity with a chance of being hired as a permanent employee
  • Hybrid Model
  • Incredible company culture with great opportunities
  • Paid training and ability to gain experience in a corporate environment.
  • Non-salesMember Support Representative Requirements:
    • You have a minimum of 3 years of experience in customer service
    • You are motivated to learn and are receptive to feedback
    • You are passionate about customers/clients and are fulfilled by finding solutions in real-time over the phone, or communicating via email
    • You can work in a fast-paced environment where multitasking and organization skills are required
    • You pay attention to detail and have strong problem solving and decision-making skills
    • You are a team player who is self- motivated, has a sense of urgency, and looks for process improvement
    • You demonstrate integrity, exhibit team spirit and enthusiasm, and establish trust and credibility
    • You have strong interpersonal, and communication skills
    • You are sound, balanced, and have timely decision-making skills

Keywords: Navy Federal Credit Union, Pensacola , Member Service Representative, Sales , Pensacola, Florida