Supervisor, Mortgage Underwriting
Company: Navy Federal Credit Union
Location: Pensacola
Posted on: October 16, 2024
Job Description:
Overview To plan, supervise and direct the day-to-day activities
of mortgage underwriting staff. Collaborate with management to
ensure activities are in alignment with department goals and
objectives. Supervise, coordinate, and oversee comprehensive and
quantitative analyses relating to operational functions, workflow,
processes, and other business unit related issues. Establish
performance standards, key performance indicators, and tracking
methods to measure performance. Provide mortgage underwriting
consulting and expert advice to employees and all levels of
management. To act in the capacity of an appointed alternate Credit
Committee member.Responsibilities
- Supervise, plan, direct, coordinate and review the work of
Mortgage Underwriters engaged in the review and investigation of
members' mortgage and equity loan applications to ensure accuracy,
integrity and quality
- Inform management and staff on changes to State/Federal law as
well as NFCU, investor, and government agency guidelines
- Conduct quality review audits of loan files and documents to
ensure adherence to all regulations and requirements
- Review and adjust workload; oversee staff availability
throughout the day to ensure member service standards are met
- Act as liaison to other areas of the organization with whom
supervised area interacts to resolve issues/problems
- Supervise the implementation of procedures, policies, and
strategies to optimize Navy Federal's underwriting programs and
practices in support of company goals
- Recommend procedural changes and plan, organize and implement
these changes
- Oversee and monitor the underwriting and review process,
communications, and activities to ensure compliance with
appropriate state/federal law as well as NFCU, investor, and
government agency guidelines
- Analyze information, requirements, data, work quality, work
methods, processes, service specific practices, standards and
metrics/statistics; interpret results of analysis; present
recommendations, alternatives and implications to management
- Serves as mentor/trainer and provide guidance and assistance to
team members
- Monitor key performance indicators, determine gaps in
performance metrics, and recommend/execute change management
techniques for efficiency/quality improvements
- Research, gather and synthesize data; present conclusions and
recommendations to management and/or team members
- Drive continuous process improvement to increase member
experience quality and maintain high operational efficiency
- Acts as manager in the incumbent's absence
- Perform other duties as assignedQualifications
- Advanced knowledge of Underwriting, Mortgage law and
regulations, and government agency guidelines
- Advanced knowledge of mortgage products such as mortgage loans,
equity loans, and refinancing
- Experience in Underwriting
- Experience in managing multiple priorities independently and/or
in a team environment to achieve goals
- Experience in supervising and leading employees
- Experience working with all levels of staff, management,
stakeholders, and vendors
- Advanced knowledge of applicable federal and state laws, rules
and regulations
- Working knowledge of banking/financial industry trends,
products and services
- Ability to comprehend, analyze, interpret, communicate and
apply government and financial industry regulations related
principles and practices, and company instructions, procedures and
policies
- Advanced verbal and written communication skills
- Advanced skill interacting with staff, management, vendors and
members diplomatically and tactfully
- Advanced skill exercising initiative and using good judgment to
make sound decisions
- Effective word processing and spreadsheet software skills
- Advanced organizational, planning and time management
skills
- Advanced skill in producing desired results and achieving goals
and objectives
- Advanced skill presenting findings, conclusions, alternatives
and information clearly and concisely
- Effective research, analytical, and problem solving skills
- Bachelor's degree in Business Administration, or related field,
or the equivalent combination of training, education, and
experienceDesired Qualification(s)
- Working knowledge of NFCU's products, services, programs,
policies, and procedures
- Significant experience in a financial organization including
the extension of credit and risk management
- SAR and DEHours: Monday - Friday, 8:00AM - 4:30PMLocations: 820
Follin Lane, Vienna, VA 22180 - 5510 Heritage Oaks Drive,
Pensacola, FL 32526 - 141 Security Drive, Winchester, VA 22602About
Us Navy Federal provides much more than a job. We provide a
meaningful career experience, including a culture that is
energized, engaged and committed; and fierce appreciation for our
teams, who are rewarded with highly competitive pay and generous
benefits and perks. * Best Companies for Latinos to Work for 2024*
Computerworld Best Places to Work in IT* Forbes 2024 America's Best
Large Employers* Forbes 2023 The Best Employers for New Grads*
Fortune Best Workplaces for Millennials 2023* Fortune Best
Workplaces for Women 2023* Fortune 100 Best Companies to Work For
2024* Military Times 2023 Best for Vets Employers* Newsweek Most
Loved Workplaces * Ripplematch Campus Forward Award - Excellence in
Early Career Hiring* Yello and WayUp Top 100 Internship
ProgramsFrom Fortune. 2024 Fortune Media IP Limited. All rights
reserved. Used under license. Fortune and Fortune Media IP Limited
are not affiliated with, and do not endorse products or services
of, Navy Federal Credit Union.Equal Employment Opportunity: Navy
Federal values, celebrates, and enacts diversity in the workplace.
Navy Federal takes affirmative action to employ and advance in
employment qualified individuals with disabilities, disabled
veterans, Armed Forces service medal veterans, recently separated
veterans, and other protected veterans.
EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/DisabilityHybrid
Workplace: Navy Federal Credit Union is a hybrid workplace, and
details will be discussed during your interview
process.Disclaimers: Navy Federal reserves the right to fill this
role at a higher/lower grade level based on business need. An
assessment may be required to compete for this position. Job
postings are subject to close early or extend out longer than the
anticipated closing date at the hiring team's discretion based on
qualified applicant volume. Navy Federal Credit Union assesses
market data to establish salary ranges that enable us to remain
competitive. You are paid within the salary range, based on your
experience, location and market positionBank Secrecy Act: Remains
cognizant of and adheres to Navy Federal policies and procedures,
and regulations pertaining to the Bank Secrecy Act.
Keywords: Navy Federal Credit Union, Pensacola , Supervisor, Mortgage Underwriting, Accounting, Auditing , Pensacola, Florida
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