Member Service Representative

Company: Tential
Location: Pensacola
Posted on: February 28, 2025

Job Description:

About the positionThe position involves providing a comprehensive range of banking products and services to members and prospective members of on of the largest credit unions. This includes handling depository accounts, lending products, and credit/debit cards while performing moderately complex banking functions under supervision. The role also includes assisting and training lower-level team members, ensuring compliance with regulations, and identifying opportunities to enhance product penetration.Responsibilities

• Analyze, research and resolve problems and discrepancies related to member accounts/loans
• Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications
• Counsel current and prospective members about union products and services
• Ensure cash and other negotiable instruments are handled properly
• Identify opportunities to cross service products and increase product penetration
• Perform platform banking functions
• Assist level I team members
• Understand and comply with federal and other regulations relating to financial products and services
• Perform other duties as assignedRequirements
  • Ability to work independently and in a team environment
  • Working knowledge of savings and checking products, accounts and services
  • May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need
  • Effective active listening skills to accurately respond to inquiries and account requests
  • Effective organizational, planning and time management skills
  • Effective research, analytical, and problem solving skills
  • Effective skill building effective relationships through rapport, trust, diplomacy and tact
  • Effective skill exercising initiative and using good judgment to make sound decisions
  • Effective skill maintaining composure in a high production and changing environment
  • Effective skill navigating multiple screens and PC applications and adapting to new technologies
  • Effective skill performing mathematical calculations and working accurately with numbers
  • Effective verbal and written communication skillsNice-to-haves
    • Experience in member/customer service preferably in a call center, retail banking or financial institution
    • Experience in working in a credit union environment

Keywords: Tential, Pensacola , Member Service Representative, Sales , Pensacola, Florida